riojatours@sensumturismo.com +34 629 293 414

Privacy Policy

  1. Who is responsible for the processing of your data?

The person in charge of the data processing related to the different processes regarding the management of our users, customers or suppliers is SENSUM RIOJA TOURS, with the business name CELIA CARDERO GONZÁLEZ, NIF 16598067W, domicile in C/Gonzalo de Berceo 26, Logroño (España) , with Official Tourist Guide License GT-LR-184 and Travel Agency License CALR-100 .

For the purposes of our data protection policy, the contact telephone number is +34 629 293 414 and the contact email address is riojatours@sensumturismo.com

  1. What type of data do we have about your person and how have we obtained them?

The categories of personal data that SENSUM RIOJA TOURS processes about its customers and suppliers are:

  • Identification data
  • Postal or electronic addresses
  • Commercial information
  • Economic and transaction data
  • Add more categories of data where appropriate

In no case do we process specially protected data.

All data mentioned above we have obtained directly from you by sending a contact form or submitting a commercial offer, contractual proposal, etc.or through your company by providing us with the identification data and other information necessary to carry out the object of the contractual relationship between the parties. It will be an obligation of you or your company to provide us with the updated data in case of modification.

  1. For what purpose do we process your data?

In SENSUM RIOJA TOURS we process the data provided by interested persons in order to manage different activities derived from specific procedures performed in terms of sales, after-sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out some of the following actions:

  1. Sending the information requested by the contact form of our website or any other means of contact with our company.
  2. Facilitating offers of products and services of interest to both potential customers and our customers.
  3. Carrying out the administrative, fiscal and accounting management of our clients and / or suppliers.
  4. Carrying out satisfaction surveys, market studies, etc. In order to offer you the most suitable offers and an optimized quality of service, etc.

We will not develop business profiles based on the information provided and consequently we will not make automated decisions about you based on a business profile.

  1. How long will we keep your data?

The personal data related to natural persons linked to potential customers, clients and suppliers that SENSUM RIOJA TOURS collects through the different contact forms and / or information collection will be kept as long as their deletion is not requested by the interested party. The data provided by our customers and suppliers will be preserved while the commercial relationship between the parties is maintained, respecting in any case the minimum legal conservation periods according to the subject.

In any case, SENSUM RIOJA TOURS will keep your personal data for the period of time that is reasonably necessary, taking into account our needs to respond to questions that arise or solve problems, make improvements, activate new services and meet the requirements of applicable legislation. This means that we can keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all systems of SENSUM RIOJA TOURS

  1. What is the legal standing of the processing of your data?

According to the type of data processing we summarize below the legal standing of said treatment:


TREATMENT
 LEGAL STANDING
Accounting Management: billing management with customers and / or suppliers Maintenance, development and control of the contractual relationship between the parties
Fiscal management: application of withholdings, bonuses, etc. Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations.
Administrative management: logistics management, warehouse, customer deliveries, receipt of goods, etc. Maintenance, development and control of the contractual relationship between the parties
Marketing: Commercial actions regarding our products or services aimed at our customers or those who have requested relevant information from us in the past, including the conduction of customer satisfaction surveys of our clients. Free and unambiguous consent of the interested party (potential customers), we clarify that the withdrawal of this consent in no case may constrain the execution of the contract between the parties; Legitimate interest of the company in the promotion and marketing of products or services like those obtained or requested by people interested in the past.

As for the legal standing referenced here, you are obliged to provide personal data, in the event that you do not provide your personal data, your contract cannot be executed, and we will not be able to comply with legal obligations or those derived from public powers.

  1. With what recipients will your data be communicated?

SENSUM RIOJA TOURS never shares your personal data with any third-party company that intends to use them in its direct marketing actions, except in the case that you have expressly authorized us to do so.

We inform you that we can provide your personal data to Public Administration agencies and competent Authorities in those cases where SENSUM RIOJA TOURS receives a legal requirement from said Authorities or in cases where, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to answer any legal claim or legal action; or to protect the rights of SENSUM RIOJA TOURS or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties, SENSUM RIOJA TOURS being solely responsible for their treatment and custody.

  1. What are your rights as an affected or interested party?

Anyone has the right to obtain confirmation about whether SENSUM RIOJA TOURS is processing personal data concerning them, or not.
In fact, interested persons can request the right of access to their personal data, as well as receive them in a common format and mechanized reading if the processing is carried out by electronic means (right of portability).
Likewise, interested persons may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In addition, in certain circumstances, the interested parties may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to object to the processing of their data. SENSUM RIOJA TOURS will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.
Likewise, we inform you that you have the right to withdraw your consents granted at any time, without affecting the legality of the treatment based on the consent prior to your withdrawal.
Likewise, the User is informed that at any time he can exercise the aforementioned rights by writing to us using the contact information that appears in Section 1, 'Responsible for treatment' of this Data Protection and Privacy policy of SENSUM RIOJA TOURS,
attaching a copy of your ID or Passport. You will also have the right to file a claim with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

Agencia Española de Protección de Datos.

C/ Jorge Juan, 6

28001 – Madrid

Telf. 901100099 / 912663517

  1. Protection of user data from the website.

In accordance with current Regulation (EU) 2016/679, SENSUM RIOJA TOURS informs you that the personal data of the Users of the website will be processed for the treatment activity indicated in each data-collection form on our website by SENSUM RIOJA TOURS. Said processing of your data will be protected by your own consent. By pressing the “SUBMIT” button, the User consents to the processing of their data by SENSUM RIOJA TOURS.
Likewise, we inform you that except for legal obligation or express consent on your part, SENSUM RIOJA TOURS will not transfer your data to third parties.
Likewise, the User is informed that at any time he can exercise the rights of access, rectification or deletion of data, as well as having other rights recognized in this document and regulated in Regulation (EU) 2016/679, notifying SENSUM RIOJA TOURS, e-mail: riojatours@sensumturismo.com.
On the other hand, in accordance with the provisions of Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce, SENSUM RIOJA TOURS undertakes not to send advertising through email without having previously collected express authorization of the recipient. The User may oppose the sending of advertising by checking the corresponding box.

  1. Other information of interest about our privacy policy

9.1 Security Measures

SENSUM RIOJA TOURS adopts the security levels required by the European and Spanish regulations in force in data protection, taking into account the state of the art, the costs of application and the nature, scope, context and purposes of processing already described, as well as the variable probability and severity risks for your rights and freedoms as a person.

9.2 Data processing of minors

For SENSUM RIOJA TOURS it is of great importance to protect the privacy of minors, by virtue of which, the data of your minor children will only be processed in those cases where it is strictly necessary to comply with certain legal obligations.

In any case, such data collection will always be done with your express consent as parents or guardians.

9.3 Changes to our Data Protection and Privacy Policy

Occasionally, SENSUM RIOJA TOURS may make modifications and corrections in this section of Data Protection Policy for customers, suppliers and web users. Please check this section regularly to see the changes that may have existed and how they may affect you.

9.4 Why is it necessary to accept this Data Protection and Privacy Policy?

This section of Data Protection Policy for customers, suppliers and users/potential web clients provides you with easy access to all the necessary information so that you can know the type of data that SENSUM RIOJA TOURS keeps about our potential customers, customers and / or suppliers, the purposes for which it is processed, the rights that the data protection regulations recognize on your behalf as an affected person and how to exercise those rights. Therefore, with the deliberate sending of your personal data through our means of contact and / or with the beginning of your commercial relationship with our company, we consider that you recognize and accept the treatment of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it or certain national or regional regulations enable us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could impede the development of the contractual relationship between the parties with possible serious consequences when providing the various benefits contemplated within the commercial contract concluded with the contracting party.

If you have any questions regarding this section of Data Protection Policy for Potential Customers, Customers and Suppliers of SENSUM RIOJA TOURS, please contact the company using the address provided in the first section 'Responsible for Treatment' and we will be glad to assist you and answer any additional questions you may have.

  1. Applicable Law

These Conditions will always be governed by the provisions of Spanish and European legislation on the protection of personal data and privacy.